Winners 2020

Shepherd heads up the MercedesBenz Retail Group, owned by Mercedes parent Daimler, which consists of a total of 15 sites of which there are nine new car sites and two additional used car only sites, plus two van sites and five smart dealerships. Before her promotion last year she was network operations director for Mercedes-Benz, a position she had held since since 2014. Prior to that she was head of training for the company. Shepherd started at Mercedes back in 1990 as a graduate trainee after gaining a BA Hons in modern languages and business studies (she’s a proficient German speaker) from the University of Wales in Swansea. Her longest-held position with the company has been as customer services director, from 2003 to 2013, during which time the company moved from 26th to third in the JD Power dealer service satisfaction rankings.