Currently reading: Data of UK Renault and Dacia owners and customers stolen in hack

Cyber attack was carried out on third-party data processing provider; data stolen doesn't include financial information

The personal data of some UK Renault and Dacia owners and customers has been stolen following a cyber attack.

The hack was carried out on an unnamed third-party data processing provider used by the Renault Group's UK arm. No Renault Group UK systems have been compromised, the company confirmed. 

Data taken includes customer names, addresses, dates of birth, genders, phone numbers, vehicle identification numbers and vehicle registration details. Renault UK confirmed that no financial or password data was stolen. 

In a statement from Renault UK on Friday, it confirmed this was an isolated incident that “has been contained” by the third-party provider. It added that “we are working with it to ensure that all appropriate actions are being taken”. 

All relevant authorities have been notified, it added. No person or group has yet taken responsibility for the hack.

The statement concluded: “We are in the process of contacting all affected customers, advising them of the cyber attack and reminding them to be cautious of any unsolicited requests for personal information. 

“We wish to apologise to all affected customers. Data privacy is of the utmost importance to us and we deeply regret that this has occurred.”

This hack follows the cyber attack on JLR at the start of September. The incident has incapacitated the British firm, forcing it to shut down its global systems and halt production lines. 

Last week it began to restart these systems, meaning most of the business – such as registrations, retailer handovers, supplier payments, and workshops – could resume. At the time of writing, however, JLR is still yet to restart production lines. 

Join our WhatsApp community and be the first to read about the latest news and reviews wowing the car world. Our community is the best, easiest and most direct place to tap into the minds of Autocar, and if you join you’ll also be treated to unique WhatsApp content. You can leave at any time after joining - check our full privacy policy here.

Will Rimell

Will Rimell Autocar
Title: News editor

Will is Autocar's news editor.​ His focus is on setting Autocar's news agenda, interviewing top executives, reporting from car launches, and unearthing exclusives.

As part of his role, he also manages Autocar Business – the brand's B2B platform – and Haymarket's aftermarket publication CAT.

Join the debate

Comments
7
Add a comment…
405line 3 October 2025

Yeah, I remember the warnings and the responses. They said, you are a tin foil hat wearing....living in your mothers' basement...if you've done nothing wrong there is nothing to be afraid of, and all the rest of it.

Peter Cavellini 3 October 2025

Seems to working, the ease with how data can be extracted, how easy to overcome protection should be a worry, who needs Nuclear weapons when you can potentially bring the World economies with the press of a few buttons.

Mypasswordneverworks 3 October 2025

What hacks me off isthat they did not encrypt all of my data. Fortunately I did not give them any financial info but I expect a free service as an appology.

xxxx 3 October 2025

Encryption doesn't mean much if you have the passwords