JLR has achieved the almost impossible to post its best profit for 10 years, cancel out a £5 billion debt mountain and deliver record dividends to owner Tata Motors.
The company managed these impressive feats in its financial year running to the end of March by polishing its Range Rover and Defender brands such that they shone so brightly customers were willing to pay more than for rival vehicles in the premium SUV space.
That was hard enough, given the challenges facing an arguably sub-scale company squaring up against global giants like BMW and Mercedes-Benz – but now comes the even harder part.
Applying the same restoration magic to Discovery and Jaguar, the two problem rooms in the 'House of Brands', will require next-level business acumen. JLR also needs to successfully roll-out electric cars to customers who so far have remained sceptical, especially in the company’s largest market of the US. Plenty of other dangers lurk too.
At the JLR annual investor day, however, CEO Adrian Mardell was brimming with confidence after a series of wins, mainly financial but more recently in persuading the UK government to push through the successful negotiation of a reduction in president Trump’s crippling 27.5% US automotive tariffs down to 10%.
“We’re a big deal. We’re the deal in automotive in the UK,” Mardell told the assembled analysts at the event, held at Gaydon. “Our influence level in domestic and international governments is really, really high.”
Mardell then took a moment to gently scold the room. “I believe some of you have over-indexed the problems and under-indexed what we've done. Just think about it,” he said.
Getting the analysts to think about it were all of JLR's brand heads, led by chief commercial officer Lennard Hoornik, who outlined what the company has achieved.
“The most simple strategy was to ask for a higher price. That was it,” Hoornik said. “The higher price shows the confidence, it shows the timelessness, it shows the brand.”
Hoornik referenced the Defender, JLR’s biggest selling model globally, at 59,743 units in the six months to the end of June. He said: “That segment wasn't there at all. We were only selling 10-12,000 Defenders [a year]. And then we decided to go for five or six times the volume at about three or four times the price.”
The Defender broke its own sales record last financial year – almost unheard of for any vehicle in the fifth year of its model cycle. As with the Range Rover, JLR is looking to move the brand further up market into what it calls the ‘tough luxury segment’ with models like the £148,000, V8-powered Octa.
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