Currently reading: Genesis hits reset button ahead of pivotal year in UK

Hyundai-owned premium brand is going EV-only as its first customers' cars come up for renewal

Genesis is gearing up for what will be a pivotal year in the UK, as it ends sales of new pure-combustion cars and repositions itself following a turbulent four years since launching here.

The Hyundai-owned Korean premium brand has sold just 3700 cars in the UK to date. That’s 6000 fewer than DS – a brand of a similar positioning and age and in a similar state of flux – sold over the same period.

What’s more, Polestar, a rival firm that was launched a year earlier, has sold nearly 10 times as many cars – and with a single model.

With the petrol- and diesel-engined G70, GV70 and GV80 models now available from stock only and future hybrid models promised but with no arrival date yet confirmed, Genesis is effectively going electric-only here for the foreseeable future.

All of its EVs are due to be refreshed this year and new ones, such as the GV60 Magma, will follow as part of a renewed EV push.

Although the decision was almost certainly made due to those ICE models’ poor sales compared with their electric counterparts (EVs have accounted for more than two-thirds of Genesis’s total UK sales to date), it comes at a particularly challenging moment for the brand, as many of its early adopters’ finance and lease deals come up for renewal.

“Every one of our sales, even today, is a conquest,” Jonny Miller, brand director at Genesis Motor UK, told Autocar.

In a bid to entice owners into an EV, the brand currently offers electric courtesy cars to customers while their ICE models are in for service, so they can see how they live with it.

Although taking an EV isn’t compulsory, Miller described these short loans (sometimes one to two days in duration) as opportunities to open his customers’ minds to the prospect of running one in the long term.

“We will fully charge it, so [customers] can live with it, understand how it drives and how it feels but live with it for a little bit, like an extended test drive,” said Miller.

“So we’re actually using a natural life cycle-ownership model to get customers into cars that they possibly would not have driven or thought about and into our latest and greatest product.”

As for those who can’t see an EV in their immediate future, Miller pointed to the remainder of Genesis cars in stock, which have been distributed between model lines according to previous demand.

“We didn’t want to just sort of say ‘sorry, you have to have an EV now’,” he said. “We wanted to give them the opportunity to come back and take a second ICE product before it does go. They may be the people that then step into that hybrid [in a few years] and then step into the battery-electric vehicle further down the line.”

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Genesis’s shift in focus coincides with a drastic change to its sales model, initiated last year. It went from selling cars from three ‘spaces’ in shopping  centres (two in London and one in Edinburgh) to an agency retail model fulfilled by dealer partners across the country.

That added another 11 retailers to its network – enough, according to Hyundai Motor UK boss Ashley Andrew, to reach the majority of the UK’s car buyers.

“The point of difference will be what it means for the customer,” Andrew said previously. “It will mean a great deal more convenience, because when we get to 15 partners, [customers] will have that proximity to Genesis. We will be able to reach about 90% of the car-buying market. Our guideline is that you will be able to reach a Genesis retailer within an hour’s drive time.”

Despite Genesis’s moves to bolster sales, the customer remains king, suggested Miller. “What we don’t want to do is all of a sudden sell huge amounts of cars but make no one happy, because they won’t come back and buy a new one,” he said.

“What we’re trying to do is secure a customer who wants to own a Genesis because they appreciate the fi ve-year care plan, the scheduled servicing and the wecome-to-you service. “If you have a Genesis and it needs scheduled servicing, we will actually come to you and give you a Genesis courtesy car.”

It seems, then, that 2025 won’t be a year of growth for Genesis in the UK but one of consolidation – and that could prove its trickiest challenge yet.

Charlie Martin

Charlie Martin Autocar
Title: Staff Writer

As part of Autocar’s news desk, Charlie plays a key role in the title’s coverage of new car launches and industry events. He’s also a regular contributor to its social media channels, providing videos for Instagram, Tiktok, Facebook and Twitter.

Charlie joined Autocar in July 2022 after a nine-month stint as an apprentice with sister publication What Car?, during which he acquired his gold-standard NCTJ diploma with the Press Association.

Charlie is the proud owner of a Fiat Panda 100HP, which he swears to be the best car in the world. Until it breaks.

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